Refund policy

1. Our Commitment At Hope Jewellery, we want you to love your purchase. If you're not completely satisfied, we're here to help.

2. Returns You may return most items within 10 business days of receiving your order, provided the item is:

• Unused and in its original condition
• In the original packaging with all tags attached
• Accompanied by proof of purchase (order confirmation or receipt)

Please note: For hygiene reasons, earrings cannot be returned unless they are defective.

3. Non-Returnable Items The following items are not eligible for return:

• Custom or personalised jewellery
• Items damaged due to misuse, negligence, or normal wear and tear
• Sale or clearance items (unless defective)

4. Defective or Damaged Items In accordance with the Consumer Protection Act 68 of 2008, if your item arrives defective or damaged, you are entitled to a repair, replacement, or full refund. Please contact us within 6 months of purchase with photos of the defect.

5. How to Initiate a Return To start a return, contact us at [your email address] with:

• Your order number
• Reason for return
• Photos of the item (if defective)

We will respond within 2 business days with return instructions. Do not send items back without prior authorisation.

6. Return Shipping

• If the item is defective or we made an error: we cover return shipping costs
• If you changed your mind: return shipping is at your own cost

7. Refunds Once we receive and inspect your return, we will notify you of the outcome within 5 business days. If approved, your refund will be processed to your original payment method within 7 business days.

Please note that your bank or payment provider may take additional time to reflect the refund.

8. Exchanges We offer exchanges for a different size or style, subject to stock availability. Contact us to arrange an exchange before returning your item.

9. Contact Us For any return or refund queries, please reach out to us at: Hope Jewellery 📧 hopejewellery.co.za@gmail.com 🌐 hopejewellery.co.za