Shipping policy

1. Order Processing All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Destinations We currently ship within South Africa only.

3. Delivery Timeframes Once dispatched, estimated delivery times are:

Please note these are estimates and not guarantees. Delays may occur due to courier capacity or circumstances beyond our control.

4. Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order size.

5. Order Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery status.

6. Failed Deliveries If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the parcel, the courier may return the item to us. Re-delivery fees may apply in such cases. Please ensure your delivery address is correct before placing your order.

7. Damaged or Lost Parcels If your order arrives damaged or appears to have been lost in transit, please contact us within 5 business days of the expected delivery date at hopejewellery.co.za@gmail.com. We will liaise with the courier on your behalf.

8. Public Holidays Please note that couriers do not operate on South African public holidays. This may affect your estimated delivery window.

9. Contact Us For any shipping queries, please reach out to us at: Hope Jewellery 📧 hopejewellery.co.za@gmail.com 🌐 hopejewellery.co.za